Some restrictions apply. Please read carefully.
All returns must be accompanied by a copy of the invoice. Contact us first by email, fax or phone to let us know what you are returning.
We can only give a refund when we receive the returned goods and receive a copy of the invoice. If you insure the goods, you will have proof of mailing if the goods are lost. We cannot give a refund if we do not receive the goods.
Mark the goods "Goods returned to vendor." on the outside of the package. Only return goods by mail. If you use a courier, we have to pay entry fees which will be deducted from your refund.
Send all returns to:Yarn Forward. 22 Amethyst Crescent, Stittsville, Ontario. K2S 1Z1. Canada.
You can contact us by phone at +1 613 831 9673
or email us at firstname.lastname@example.org
You may return goods to Yarn Forward as follows:
We guarantee that when we ship yarn, one colour is of all the same dye lot. We cannot guarantee to match dye lots at a later date. If you are in doubt about how much yarn you need, take an extra ball or two, and get a refund when the project is finished if you have any left over.
You may elect to receive a refund, or we will give you a credit on another order. The choice is yours. If you purchased the goods by credit card, then refunds are credited to the original credit card which was used to purchase the goods. We do not refund our shipping charges. If your original order qualified for free shipping, and the value of the return is such that the value of the remaining goods would not qualify for free shipping, then we reserve the right to withhold an amount equivalent to the shipping charge when we process the refund. You are responsible for paying the shipping charges to return to the goods to us. We recommend that you insure the parcel.
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